To obtain high quality and speedy Technical Support
Response, please fill in the following information into the form
and click the "Submit"
button (the fields marked with asterisk (*) are mandatory). In
further correspondence with the technical support team, please
include all previous messages you have interchanged so far.
BEFORE YOU FILL THE FORM:
1.) Make sure the problem is not in the NOD32 Frequently Asked Questions section on our website.
2.) If your inquiry regards the fact that your username and password
are not accepted, please make sure that:
PLEASE NOTE: Free Support via phone is limited - we provide free support for installation of our software onto a CLEAN system
This means the system must be free from malware, infections, software incompatibilities caused by other 'protection systems' uninstalling cleanly etc.
if we need to do a remote support login to your computer to fix an issue, this will be a $30.00 support fee - we will arrange a time for you and the technician to do the remote support call - during which time you will need to be with your computer. Please note, that not all infections can be fixed remotely - and it may be necessary to install extra tools onto your computer in order to begin cleaning up your computer. If we can not clean your computer, we will NOT charge you.
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